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Tuesday, November 19, 2019 - Inspira Health Receives National Press Ganey Success Story Award®


One of Just 19 Providers Nationwide to Earn Recognition for Transforming Patient Care 


Inspira Health has earned national recognition as a 2019 Success Story Award® winner for its transformation as a High Reliability Organization. The Press Ganey Success Story Award® recognizes outstanding health care organizations that have transformed their delivery of care by improving the safety, quality, and experience for patients and caregivers.

Inspira began the transformation to become a High Reliability Organization in 2015 to reduce preventable patient harm by establishing a teamwork-based safety culture. This initiative includes key components such as: education and training in high-reliability tools and best practices to over 6,000 Inspira employees and physicians; ensuring safety awareness through Daily Safety Briefings across the network to discuss concerns and develop same-day solutions; leader rounding, in which leadership engages with staff about unit-specific concerns; and more than 200 trained, unit-based safety coaches to champion the success and fundamentals of High-Reliability. By combining these focused behaviors and tools as part of the daily workflow across the network – as well as fostering transparency and communication as core values – Inspira consistently works toward eliminating preventable patient harm.

Since late 2016, Inspira has seen tremendous success as a result of its High Reliability transformation, achieving a greater than 80 percent decrease in serious preventable harm.

Inspira is committed to providing safe, exceptional health care to all of our patients. Transforming into a High-Reliability Organization was a seamless way to ensure that, as an organization, we strive for excellence every day,” said John DiAngelo, president and CEO of Inspira Health. “We are honored to receive the 2019 Success Story Award®. This recognition is invaluable to not only our organization, but to our community, so that they can be confident that they are receiving safe, high quality care at our more than 150 service locations.”

Press Ganey is a leader in patient experience measurement and performance improvement solutions. The organization offers support to health care providers in improving the entire patient experience. The Press Ganey Success Story Award® is a highly regarded symbol of achievement in the health care industry. Inspira Health is one of only nineteen organizations to receive this honor in 2019.

"Congratulations to Inspira Health for receiving the Success Story Award®,” said Patrick T. Ryan, Executive Chairman of Press Ganey. “This honor reflects their unwavering commitment to improving the safety, quality, and experience of care. Their hard work and dedication are inspiring, and we are proud to partner with them on our shared mission to reduce patient suffering.”

About Inspira Health

Inspira Health is a charitable nonprofit health care organization and a regional leader in physician training, with approximately 160 medical residents and fellows in nine nationally accredited specialty programs. The system, which traces its roots to 1899, comprises three hospitals, a comprehensive cancer center, several multi-specialty health centers and a total of more than 150 access points. These include urgent care; outpatient imaging and rehabilitation; sleep medicine labs; cardiac testing facilities; digestive health and wound care centers; home care and hospice; and more than 30 primary and specialty physician practices in Gloucester, Cumberland, Salem, Camden and Atlantic counties.

Together with its medical staff of more than 1,300 physicians and other care providers, as well as more than 6,000 employees, Inspira Health provides evidence-based care to help each patient achieve the best possible outcome. Accredited by DNV Healthcare, the network’s clinical and support staffs are focused on providing quality care in a safe environment. For more information about Inspira Health, visit www.InspiraHealthNetwork.org or call 1-800-INSPIRA.

About Press Ganey

Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.