Capacity Command Center

Inspira Medical Center Vineland’s Capacity Command Center takes a multi-disciplinary approach to improve hospital output and capacity with the goal of limiting wait times in testings and in procedures for incoming and outgoing patients. 

The Capacity Command Center bring multiple departments together within the hospital and provides them with access to each system. This enables them to seamlessly manage and coordinate patient flow throughout the entirety of Inspira Medical Center Vineland. Current Capacity Command Center resources include representation from Care Coordination, Bed Coordination, In-House Transport, Ground Transport, and Environmental Services. 



By combining resources and systems critical to patient throughput and care progression in the same space we can learn how to design the best processes and system(s) integration to optimize capacity.

Centralized resources have:

  • Improved throughput communication
  • Identified key barriers to throughput
  • Identified critical success factors
  • Rapid process redesign for external transport & care coordination for timely discharges
  • Established visible/transparent real time tracking
  • Established productivity goals for internal transport and bed turns based on demand matching



Each of these areas have embraced autonomous improvement by identifying barriers and implementing process changes for an improved state. Ground Transportation and Care Coordination are the most consistent resources in the Capacity Command Center. They are also resources that require constant communication and collaboration. Each of the key performance indicators that measure these areas demonstrate a positive trend and that is expected to continue with additional process improvements that are being put in place.




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