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Friday, March 26, 2010 - SJH Elmer Hospital Earns National Award for Outpatient Satisfaction

ELMER, NJ (March 25) – SJH Elmer Hospital has been recognized with an Excellence Through Insight award by HealthStream Research for “Overall Outpatient Satisfaction.” The hospital was awarded this honor for its commitment to excellent patient satisfaction in several departments including Same-day Surgery, Radiology, Cardiac and Pulmonary Rehabilitation and the Laboratory. The Endoscopy unit at the hospital was also recognized for its overall satisfaction scores.

SJH Elmer Hospital was chosen in the “Small Hospital Category” for receiving the highest ratings in satisfaction from among HealthStream Research’s clients, as well as for exceeding industry standards. To qualify for an Excellence Through Insight award, a hospital must have been a patient satisfaction-tracking client of HealthStream in 2009 and scored in the 75th percentile or higher.

HealthStream is a leading provider of learning and research solutions for the healthcare industry. Through its research products, executives from approximately 1,100 healthcare facilities gain valuable insight about patients’ experiences, workforce challenges, physician relations, and community perceptions of their services. Through HealthStream’s learning solutions, which are used by approximately 1.7 million hospital-based healthcare professionals, healthcare organizations create safer environments for patients, increase clinical competencies of its workforce, and facilitate the rapid transfer of the latest knowledge and technologies.

South Jersey Healthcare continually measures patient, employee and physician satisfaction to gain valuable insight about patients’ experiences, workforce challenges, physician relations and community perceptions of its services. Using this research, patient satisfaction teams work to develop innovative ways to provide excellent customer experiences at all of the health system’s facilities.

“We are honored to receive this national recognition because it reflects the outstanding care our staff provides to our patients on a daily basis,” said John Bickings, COO of SJH Elmer Hospital. “SJH has built a culture around customer service and the Excellence Through Insight award demonstrates the determination of our staff to provide an excellent patient experience for our community.”

A formal presentation of the award will be made in May during HealthStream’s customer Summit 2010 in Nashville, Tennessee. Two teams from South Jersey Healthcare have also been invited to share their successful patient satisfaction efforts at the event.