Organization of Nurse Leaders honors Two Inspira Health NursesRead More
Effective January 4th, Inspira Health facilities are implementing mandatory masking due to increases in respiratory virus positivity rates throughout the area.
This week, Inspira Health, and hospitals across the country, are celebrating Patient Safety Awareness Week. Every year, we use this week to remind ourselves of our primary focus as health care providers: our patients’ health and well-being. As the world continues to combat COVID-19, the safety of patients, as well as health care workers, has never been more vital.
At Inspira Health, we are steadfast in our mission of providing safe, exceptional health care to all of our patients. As such, we have made an ongoing commitment to patient safety, and more specifically to reducing preventable patient harm.
In 2015, as a major step towards that goal, Inspira became one of the first health systems in New Jersey to launch a “high reliability” initiative to begin our transformation into a High Reliability Organization (HRO). As an HRO, we commit to reducing serious patient harm by establishing a teamwork-based safety culture.
To us, teamwork-based safety culture means we all do our part to keep both patients and colleagues safe. Whether it’s through open communication, transparency, or even having those tough conversations to hold each other accountable – our team is continuously improving our care and processes to create a safe environment for you.
With our teamwork-based safety culture and continuous efforts for patient safety, Inspira has earned recognitions from national and regional programs, including:
A core value of our commitment is to provide compassionate, safe care to all our patients, even when the situation at hand is not ideal. I would like to share a story with you today regarding a patient who arrived at the incorrect location for care. A delay in having her test completed could have impacted her health.
A patient arrived for her diagnostic mammogram but, to her disappointment, it was scheduled at a different Inspira location than the one where she had arrived. She called the Access Center in tears, expressing the emotional harm it would cause if she had to reschedule her appointment. She had already waited some time and had driven over 45 minutes that day.
Melissa Manupello, Access Center, reached out to the patient’s Inspira Medical Group (IMG) practice, who arranged for the patient to be seen. The patient then received her test at The Women’s Imaging Center and had the standard conversation with the radiologist afterwards.
Manupello shared, “I am so grateful that our teams worked together to provide this patient with safe and reliable care. This takes a team!”
Teamwork is truly what makes stories like this possible. As a result of everyone’s efforts, this patient received the care she needed, when she needed it. I hope you’ll take heart that, regardless of the situation, the team at Inspira will be here to work with you on your health care journey.
Until we may have the chance to meet, stay safe, and be well.
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