Coordinator, Patient Flow Nurse - Operations Intelligence Center - IMC

MAJOR FUNCTION:

The Patient Flow Nurse Coordinator is responsible for coordinating high-acuity patient movement,

supporting system capacity management, and removing barriers to patient flow across the health

system.

The Patient Flow Nurse Coordinators role provides clinical oversight for complex transfer cases,

including high-acuity and behavioral health patients, and serves as a key resource for real-time

decision-making related to patient placement and throughput. The Patient Flow Nurse Coordinator also

functions in an expeditor capacity, proactively identifying and resolving barriers to discharge and

patient progression.

In addition, this role supports transfer center operations and bed coordination during periods of high

volume, ensuring safe, efficient, and timely patient movement across the continuum of care.

QUALIFICATIONS:

Education & Experience:

• Bachelor of Science in Nursing (BSN) preferred.

• Minimum of 5 years of clinical nursing experience, preferably in behavioral health, critical

care, or ED

• Experience working in a command center or centralized hospital operations setting

(preferred).

• Experience in patient flow, bed management, or hospital operations (preferred)

• Experience in behavioral health or high-acuity patient management (preferred)

Certification/ Licensure:

• Current Registered Nurse (RN) license required.

• Bachelor of Science in Nursing (BSN) preferred.

• BLS required.

• CEN, CPEN, CCRN, or PMHN preferred

Physical Requirements:

N: NeverO: Occasionally (80%)

Lifting O Standing F Sitting C

Lifting 20-50lbs O Climbing O Kneeling O

Lifting>50lbs O Crouching O Reaching O

Carrying O Hearing C Walking O

Pushing O Talking C Vision C

Environmental Conditions:

Noise O Varied

Temperatures O Cleaning Agents O

Noxious odors O Patient

Exposure O Operative

Equipment O

Position Responsibilities

High-Acuity & Complex Transfer Coordination

• Provide clinical oversight and coordination for high-acuity transfers, ensuring appropriate

level of care, timely placement, and safe patient movement.

• Support coordination of behavioral health transfers, including screening, placement,

communication with receiving facilities, and addressing barriers to acceptance.

• Collaborate with physicians, nursing leadership, and transfer center staff to prioritize

transfers based on clinical urgency and system capacity.

• Serve as escalation point for complex or clinically sensitive transfer cases.

Patient Flow Expeditor

• Act as an expeditor to proactively identify and remove barriers to patient progression and

discharge.

• Monitor patient flow dashboards and worklists to identify delays related to:

• Pending discharges

• Bed turnover delays

• Clinical or non-clinical barriers (e.g., consults, testing, transportation,

placement)

• Partner with nursing units, case management, EVS, and ancillary services to facilitate

timely movement of patients.

• Support achievement of key throughput metrics (LOS, discharge timing, ED holds) to

optimize throughput.

Capacity Management & Bed Coordination Support

• Collaborate with Bed Coordinators and Patient Flow Supervisors to optimize real-time bed

utilization across the system.

• Provide clinical input into patient placement decisions, ensuring appropriate level of care

and safe assignments.

• Assist with bed coordination activities during high census or surge conditions.

Transfer Center Support

• Support Transfer Coordinators during periods of high call volume by:

• Assisting with intake and triage of transfer requests

• Ensure accurate and timely communication between sending and receiving providers and

facilities.

• Maintain adherence to established transfer protocols and workflows.

Communication & Collaboration

• Escalate capacity constraints, transfer delays, and patient flow barriers per OIC escalation

pathways.

• Maintain active communication with internal and external facilities to facilitate smooth

interfacility transfers

Compliance and Quality Assurance

• Ensure all transfers ahere to hospital policies, clinical protocols, and regulatory

requirements.

• Participate in process improvement initiatives aimed at enhancing transfer coordination

and improving patient outcomes

BENEFITS INFORMATION:

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At Inspira Health, you’ll join with the area’s most dedicated and distinguished team to bring quality and compassionate care to our communities. We focus on clinical excellence, providing evidence-based care to help each patient achieve the best possible outcome. The scope and depth of our network can open many doors for your learning and career growth.

Our charitable nonprofit health care organization serves communities across southern New Jersey. The network, which traces its roots to 1899, comprises three hospitals, a comprehensive cancer center, sleep medicine, cardiac testing, digestive health and wound care, urgent care, imaging and rehabilitation, and primary and specialty physician practices in Gloucester, Cumberland, Salem and Camden counties.

Inspira is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, age, marital status, affectional or sexual orientation, familial status, disability, liability for service in the Armed Forces of the United States, nationality, sex, gender identity or expression.