Patient Rights

Medical Care

• Receive an understandable explanation from your physician of your complete medical condition including recommended treatment, expected results, risks and reasonable alternatives. If your physician believes that some of this information would be detrimental to your health or beyond your ability to understand, the explanation must be given to your next of kin or guardian 
• Give informed written consent prior to the start of specified, nonemergency medical procedures or treatments only after your physician has explained—in terms you can understand—specific details about the recommended procedure or treatment, the risks, time to recover and reasonable medical alternatives 
• Be informed of the hospital’s written policies and procedures regarding life-saving methods and the use or withdrawal of life-support 
• Refuse medication and treatment to the extent permitted by law and to be informed of the medical consequences of refusal 
• Be included in experimental research only when you have given informed consent to participate 
• Choose your own private professional nurse and to contract directly for this care during hospitalization. You can request from the hospital a list of local non-profit professional nurses association registries that refer nurses 
• Receive appropriate assessment and treatment for pain

Transfers

• Be transferred to another facility only if the current hospital is unable to provide the level of appropriate medical care or if the transfer is requested by you or your next of kin or guardian
• Receive from a physician in advance an explanation of the reasons for transfer including alternatives, verification of acceptance from the receiving facility, and assurance that the move will not worsen your medical condition

Communication and Information

• Be treated with courtesy, consideration and respect for your dignity and individuality 
• Know the names and functions of all physicians and other health care professionals directly caring for you 
• Expeditiously receive the services of a translator or interpreter, if needed, to communicate with the hospital staff 
• Be informed of the names, titles, and duties of other health care professionals and educational institutions that participate in your treatment. You have the right to refuse to allow their participation 
• Be advised in writing of the hospital’s rules regarding the conduct of patients and visitors 
• Receive a summary of your rights as a patient, including the name(s) and phone number(s) of the hospital staff to whom to direct questions or complaints about possible violations of your rights. If at least 10% of the hospital’s service area speaks your native language, you can receive a copy of the summary in your native language

Medical Records

• Have prompt access to your medical records. If your physician feels that this access is detrimental to your health, your next of kin or guardian has a right to see your records
• Obtain a copy of your medical records for a reasonable fee within 30 days after submitting a written request to the hospital

Cost of Hospital Care

• Receive a copy of the hospital charges, an itemized bill, if requested, and an explanation 
• Appeal any charges and receive an explanation of the appeals process 
• Obtain the hospital’s help in securing public assistance and private health care benefits to which you may be entitled

Discharge Planning

• Be informed about any need for follow-up care and receive assistance in obtaining this care required after your discharge from the hospital 
• Receive sufficient time before discharge to arrange for follow-up care after hospitalization 
• Be informed by the hospital about the discharge appeal process

Privacy and Confidentiality

• Be provided with physical privacy during medical treatment and personal hygiene functions, unless you need assistance 
• Be assured confidentiality about your patient stay. Your medical and financial records shall not be released to anyone outside the hospital without your approval, unless you are transferred to another facility that requires the information, or release of the information is required and permitted by law 
• Have access to individual storage space for your private use and to safeguard your property if unable to assume that responsibility

Freedom from Abuse and Restraints

• Be free from physical and mental abuse 
• Be free from restraints unless authorized by a physician for a limited period of time to protect your safety or the safety of others

Civil Rights

• Receive treatment and medical services without discrimination based on race, age, religion, national origin, sex, sexual preferences, handicap, diagnosis, ability to pay or source of payment 
• Exercise your constitutional, civil and legal rights

Questions, Complaints and Appeals

Ask questions or file grievances about patient rights with a designated hospital staff member and receive a response within a reasonable period 

Be provided, by the hospital, with contact information for the New Jersey Department of Health and Senior Services unit that handles questions and complaints

Patient Relations Contacts:

• Bridgeton, Elmer, Vineland (856) 641-7770 
• Woodbury and Mullica Hill (856) 508-2113 

• Mannington (856) 469-2006

  You may also contact the following agencies with any questions or complaints:

• NJ Department of Health & Senior Services Acute Care Quality & Oversight, Acute Care Survey PO Box 360 Trenton, NJ 08625-0367 NJ DOH Complaint Hotline: (800) 792-9770 
• DNV Healthcare USA dnvhealthcareportal.com/patient-complaint-report Email: hospitalcomplaints@dnv.com Phone: (866) 496-9647 Fax 281-870-4818 Mail: DNV Healthcare USA Inc Attention Hospital Complaints 4435 Aicholtz Road, Suite 900 Cincinnati, OH 45245